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You can contact us by phone (+34) 922 746 103 or by email at info@parquesantiago.com .
For inquiries or reservations, please call (+34) 922 746 107 or email reservas@parquesantiago.com .
If you are inside the hotel, you can contact reception by dialing "9" from your apartment phone. If you are outside the hotel, please call (+34) 922 746 103 .
Smoking is prohibited throughout the establishment, except in designated outdoor areas (adult pool area).
Smoking is prohibited in the rooms. Smoking is only permitted on the terrace or balcony.
Pets are not allowed in our accommodations. Guests with disabilities who have booked a stay with a pet may stay if the property's policy allows it.
Depending on the rate chosen during your reservation, payment may be made at the time of booking or upon check-in.
Payment method upon arrival:
We accept the following payment methods at the reception: Visa, MasterCard, American Express and cash. Remember, you'll need a valid credit or debit card and photo ID. If you have any trouble making your reservation, please contact us and we'll help you.
Online payment method:
To guarantee your booking during the purchase process, you may use a Visa or MasterCard.
To pay for your booking, if you choose a Prepaid rate, you can use Visa, MasterCard, Apple Pay, and, exceptionally, if you do not have a card, you may make a bank transfer instead.
Contact:
Email: reservas@parquesantiago.com
Tel: +34 922 74 61 00
Yes, you can exchange currency. We have an ATM on site, and the nearest exchange office is Santander Change, located at Av. Rafael Puig Lluvina, 15, 38650 Arona, a 21-minute walk away. We also accept payments in EUR, and accommodation rates are displayed in USD, EUR, and GBP.
We offer car rental services. Prices vary depending on the type of vehicle and rental duration. Please contact reception for details.
Yes, you can rent buggies, bicycles, or electric scooters upon arrival, directly through reception.
The cost is €15 per calendar day, with a two-day minimum. Please check availability with reception upon arrival. Our team will connect you with a trusted provider located on the complex, who will offer various rental options based on your needs.
Yes, we have charging stations for mobility scooters at Parque Santiago. However, we cannot guarantee their availability, as their use is subject to occupancy and demand at any given time.
We regret to inform you that bachelor/bachelorette parties are not permitted at Parque Santiago.
We do not offer this service; use of our pools is restricted to our guests only.
Yes, we have gluten-free options. To prepare them in advance, please email us at loyalty@parquesantiago.com before or during your stay. This way, we can inform the restaurant and ensure we offer you a safe experience tailored to your needs.
To make a reservation you can do so through our website: www.parquesantiago.com , by phone (+34) 922 746 100 or by email reservas@parquesantiago.com .
You can access the modification of your reservation at this link , by phone (+34) 922 746 100 or by email reservas@parquesantiago.com .
If you wish to stay in a specific apartment, suite or villa within Parque Santiago, you can request it by contacting our reservations team on the phone
( 34) 922 746 100
or by writing to
reservas@parquesantiago.com.
You can also make your reservation through our website, indicating your request in step 3 "Personal data" of the reservation process, in the observations section "¿Tienes algún comentario?".
Although we can never guarantee the availability of the requested accommodation, we will do everything possible to fulfill your request.
You can make a group reservation by accessing the contact section on the website , by phone (+34) 922 746 100 or by email reservas@parquesantiago.com .
Important notice: Please note that bachelor/bachelorette parties are not permitted at Parque Santiago.
At Parque Santiago, you'll find special offers and promotions designed to make your stay even more comfortable and affordable. Enjoy exclusive discounts when you book on our official website, as well as additional benefits if you join our Loyalty Club.
We invite you to check out our active promotions .
At Parque Santiago, you'll find special offers and promotions designed to make your stay even more comfortable and affordable. Enjoy exclusive discounts when you book on our official website, as well as additional benefits if you join our Loyalty Club.
We invite you to check out our active promotions .
We offer a wide selection of accommodation types, including studios, one-, two-, or three-bedroom apartments, two- or three-bedroom suites, and three-, four-, and five-bedroom villas. We do not have directly interconnecting rooms. You can view the types on our websites:
Smoking is prohibited in the rooms. Smoking is only permitted on the terrace or balcony. The smoking ban applies throughout the hotel, except in designated outdoor areas (the adult pool area).
Yes, you can request it at the reception or specify it in the remarks section when making your reservation. It can be provided as long as the apartment’s capacity allows, at no additional cost.
At Parque Santiago III and IV, rooms are cleaned daily, and towels and sheets are changed every three days. At Parque Santiago V, rooms are cleaned and towels and sheets are changed every three days.
Use of the in-room safe costs €3 per day. To use it, you must rent it at reception.
Some rooms have air conditioning, depending on the category booked. We also have air conditioning in the interior common areas.
You can request it as a preference when making your reservation—although we can't guarantee it—or inquire about the possibility of renting it directly at the reception desk of your establishment.
Check-out is at 11:00 a.m. Access to the apartment is guaranteed after 3:00 p.m.
Yes. You can check in at any time (there is no need to wait until 3:00 p.m.) and start enjoying the facilities, even if the apartment is not yet ready.
The Atlántico restaurant closes at 9:30 p.m., and our supermarket remains open until 11:30 p.m.
If you plan to arrive later and would like something to eat upon arrival, you can request the additional welcome pack service during the booking process on our website.
If you have already completed your reservation, you can also request this service by writing to loyalty@parquesantiago.com at least 48 hours in advance. The package will be delivered directly to your room so you can have it available upon arrival.
If your reservation includes half board and you arrive after the restaurant has closed, reception will provide you with a cold dinner at the time of check-in.
Check-out must be done before 11:00 a.m.
We offer late check-out, subject to availability and seasonality. Guests who require this service should inquire on the day of departure, either by contacting reception from their apartment by dialing "9" or by visiting reception.
We also inform you that, regardless of your departure time, you can continue enjoying our facilities for the rest of the day at no additional cost.
We have an area at reception where you can leave your luggage if needed. Please note that this space is not monitored by the hotel staff.
Yes, if you need one, you must reserve it at reception on the same day of your departure in the morning.
Yes, we can arrange a private transfer service for your journey to/from Tenerife South Airport (TFS) or Tenerife North Airport (TFN).
To reserve a room, you must contact our Guest Care & Loyalty Club department at loyalty@parquesantiago.com at least 48 hours in advance.
They will be responsible for booking this service and providing you with all the necessary information.
If you prefer, taxi services are also available without prior reservation.
In summer, the main pool is open from 9:00 a.m. to 8:30 p.m.
In winter the hours are from 9:00 a.m. to 6:00 p.m.
In summer, the children's water park is open from 11:00 a.m. to 5:45 p.m.
In winter, the hours are 10:00 – 16:45.
Each guest has access to the pool at the resort they are staying at, however, children staying at PSIV can access the water park at PSIII.
The water in the Parque Santiago pools is salty.
Yes, we have heated pools during the winter season (from November 1 to January 31) in Parque Santiago III and Parque Santiago IV.
We currently do not offer pool or beach towel rentals. We recommend bringing your own towels or purchasing our personalized towels at reception, for an additional charge.
For members of our Golden and Platinum loyalty clubs, you can enjoy exclusive benefits, including free pool towels.
Our Wellness Center has an additional cost. You can check out its prices and services during your stay.
If you join our loyalty club, you can enjoy a 10% discount on any of the services offered at our Wellness Center .
We have a wellness center, but it only includes massage services. It does not include a sauna or Turkish bath.
We have a gym available free of charge for our guests. Opening hours are from 8:30 a.m. to 8:30 p.m.
Parque Santiago's Loyalty Club is our loyalty program, designed to reward our most loyal guests with a personalized, convenient, and exclusive experience.
By joining the club, you'll enjoy special benefits, such as:
Joining is free and easy. We invite you to discover everything Parque Santiago Club has to offer .
Premium: Aimed at first-time bookers or repeat guests who have stayed fewer than 50 nights, the Premium category is designed for our newest guests, offering exclusive benefits that will make their experience even more special from their first stay.
Golden: Reserved for those who have enjoyed between 50 and 250 nights at Parque Santiago. Golden rewards continued loyalty with additional benefits that enhance each visit, including special room details and preferential services.
Platinum: The most exclusive category, dedicated to those who have accumulated more than 250 nights with us. Platinum represents the highest level of recognition, with unique privileges, personalized attention, and a tailor-made experience with every stay.
Our Parque Santiago Loyalty Club offers different levels of exclusive benefits depending on your membership category: Premium, Golden, or Platinum.
Each level includes special discounts on web rates, preferential conditions for apartment upgrades, personalized attention, discounts at the Wellness Center, and many other exclusive benefits to make your stay even more comfortable and rewarding.
You can see the complete details of the Loyalty Club benefits and discounts by category at this link .
No, joining the Parque Santiago Loyalty Club is completely free.
By registering , you'll have access to a wide variety of exclusive benefits, special discounts, and personalized perks designed to enhance your experience with every stay.
You can join our loyalty club by emailing loyalty@parquesantiago.com or visiting our website .
If you are at the hotel, you can go to our loyalty office, located next to the Parque Santiago III reception, during the following hours: Monday – Sunday 10:00 a.m. - 2:00 p.m. and 4:00 p.m. - 6:00 p.m.
From the age of 13 (13 included) you are considered an adult.
Minors under 18 are welcome to stay as long as they are accompanied by an adult.
Currently, Parque Santiago does not offer Miniclub service.
We don't have entertainment for children. We have a children's water park in the pool area.
You can connect to our free Wi-Fi network via an online form upon arrival.
Yes, we have parking for our guests in the Parque Santiago V parking lot, located a two-minute walk from the accommodation.
Our Parque Santiago V parking lot is not available for reservation, but you can check availability upon arrival at reception.
No, but if you wish, you can request an iron and ironing board through reception.
In the Parque Santiago III shopping center, you'll find a self-service laundry, open every day of the week from 8:00 a.m. to 10:00 p.m. You'll find a washing machine and dryer, and the cost is €5 per use.
Parque Santiago is located in the city center and there are many entertainment options within and around the establishment.
Within the hotel, you can enjoy the pool area with restaurants, a gym, and a wellness center. For the little ones, we have a children's water park.
Outside, there's a paid mini-golf course, with up to 18 holes, for adults and children. You can learn more at Minigolf Santiago . There's also a shopping area directly connected to Parque Santiago. You can also book multiple excursions to explore the island and access the best water parks.
You can find more information about:
