1. Information to the user Who is responsible for the processing of your personal data? Santiago Sur, SLU is the CONTROLLER of the USER's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018 of December 5 (LOPDGDD).
2. Privacy Policy Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), we inform you that the data you provide will be processed by the owner of this website for the following purposes:
Why do we process your personal data? “Customer Service / Contact” Section: The data you provide will be processed for the purpose of responding to your queries or requests and providing the services you have requested.
“Newsletter Subscription”: We inform you that the data you provide will be processed for the purpose of sending commercial information about our hotel via regular mail, email, text message, or fax.
"Reservations": The personal data provided in this section will be processed for the purpose of managing the reservations you request. In all cases, the data provided may be processed for the purpose of compiling internal statistics to improve our services. The personal data provided will only be retained for the duration of our business relationship and will be blocked once it has ended, for the period established by legal requirements. These data will be available only to the Courts and Tribunals to address potential claims, after which said data will be deleted. The legal basis for processing your data is the fulfillment of the contractual obligations you assumed when requesting our services. We inform you that the personal data provided may be processed for the purpose of sending you informative and other communications (offers, events, congratulations), for which you must tick the following box provided for this purpose. The data provided will be retained for this purpose as long as you do not request the cessation of advertising mailings.
"Work with us": The data relating to this section will be processed for the purpose of processing your data as a candidate for the job offers we have at any given time. You can find more information about the processing of your data by clicking the "Work with us" button, which will take you to the link https://parquesantiagotenerife.epreselec.com/, where the privacy policy will be specifically indicated for this purpose.
In all of the above cases, you will have the right to withdraw your consent at any time, for cases in which you have given it. The withdrawal of consent will not affect the lawfulness of the processing based on consent prior to its withdrawal. You may exercise your rights of access, rectification, deletion, objection, and restriction of processing at any time by contacting the following email address: info@parquesantiago.com or the following postal address: Parque Santiago, located at Parque Santiago III, Avda. Las Américas - Playa de las Américas - Arona - 38650 - Santa Cruz de Tenerife.
Once we receive your request, we will send you a form to exercise the specific right requested. You must complete this form and send it to us along with a photocopy of your ID or passport. Once we receive this documentation, we will assist you in exercising your rights within the legally established timeframes. If you are not satisfied with the exercise of your rights, you may file a complaint with the supervisory authority, the Spanish Data Protection Agency: www.aedp.es
Why can we process your personal data? Because the processing is legitimized by Article 6 of the GDPR as follows:
• With the USER's consent: sending commercial communications and the newsletter. Also, the processing of your data as a job candidate, if applicable.
• Through a contractual relationship, at the time the interested party makes a reservation or accesses any of our services.
• For the legitimate interest of the CONTROLLER: to conduct market research, statistical analysis, etc., and to process orders, requests, etc. at the request of the USER.
How long will we keep your personal data? They will be retained for no longer than necessary to maintain the purpose of the processing or for as long as legal requirements dictate their safekeeping. When no longer necessary, they will be deleted with appropriate security measures to ensure the anonymization of the data or their complete destruction.
To whom do we provide your personal data? No personal data will be shared with third parties except, if necessary for the development and execution of the processing purposes, to our communications service providers, with whom the CONTROLLER has signed the confidentiality and data processor agreements required by current privacy regulations.
What are your rights? The rights that assist the USER are:
• Right to withdraw consent at any time.
• Right to access, rectify, transfer, and delete your data, and to limit or oppose its processing.
• Right to file a complaint with the supervisory authority (www.aepd.es) if you consider that the processing does not comply with current regulations.
3. Cookies See cookie policy
4. Visitor log Each time you access the Parque Santiago server, the user's IP address will be collected and logged, along with the Parque Santiago pages they visit. This data will be stored in a log file for statistical purposes and to determine the number of page views.
5. Hyperlinks The https://parquesantiagotenerife.es portal allows access to other websites managed and controlled by third parties through various links to facilitate users' search for information, content, and Internet services. This cannot be considered a recommendation or invitation to visit these websites under any circumstances. The creation of a hyperlink from a web page of another Internet portal to any of the pages of the paratytech.com portal must comply with the following conditions:
• Any hyperlink to the https://parquesantiagotenerife.es portal will be to its main page or main pages of the sections it contains.
• Reproduction of the services or content of the Parque Santiago portal is not permitted under any circumstances.
• The website on which the hyperlink is established will not contain information or content that is illegal, contrary to morality, good customs or public order, nor will it provide content that violates any third-party rights.
• No false, inaccurate, or incorrect statements will be included regarding the pages of the paratytech.com portal, nor regarding its services or content.
• Deep links, IMG or image links, or frames may not be created with pages from the paraty.es portal without the prior express authorization of Parque Santiago.
• Except for those signs that form part of the hyperlink, the web page on which it is established will not contain any trademark, trade name, establishment sign, name, logo, slogan or other distinctive signs belonging to Parque Santiago.
• The establishment of a hyperlink does not imply the existence of any relationship between Parque Santiago and the owner of the website or portal from which it is created, nor does it imply that Parque Santiago has authorized the hyperlink or supervised, known, accepted, or assumed responsibility for the services and content offered on said portal. Parque Santiago does not market, control, or endorse the content, services, and information available on said websites, and is not responsible for them or for the information and statements included therein. Parque Santiago is also not responsible for any damages of any kind that may arise from access, maintenance, use, quality, legality, reliability, and usefulness of the content, information, communications, statements, products, and services existing or offered on websites not managed by Parque Santiago.
6. General Parque Santiago reserves the right, without prior notice and at any time, to temporarily suspend access to its website and to make any changes it deems appropriate to the website, the services or information offered, its presentation or location, and the conditions of access and use of the Parque Santiago website. All information received on this website will be considered transferred to Parque Santiago free of charge. Email will not be considered a valid means of filing complaints. For complaints, please contact the Legal Department of Parque Santiago, located at Parque Santiago III, Avda. Las Américas - Playa de las Américas - Arona - 38650 - Santa Cruz de Tenerife, which will indicate the appropriate procedures in each case.
All matters relating to Parque Santiago's website are governed by Spanish law and subject to the jurisdiction of the corresponding courts and tribunals, with the waiver of any other jurisdiction that may apply.
7. Veracity of the data The user will be responsible, in all cases, for the veracity of the data provided. Parque Santiago reserves the right to exclude from the registered services any user who has provided false information, without prejudice to any other legal remedies available. Furthermore, the user must be duly authorized to provide third-party data. Users may only provide such data to the hotel with the consent of future hotel guests. Such information, which will allow Parque Santiago to provide better service to its guests, is optional. Therefore, providing such information implies, under their sole responsibility, the user's assumption of the duty to inform third parties of the content of our Privacy Policy prior to providing personal information.
8. Hotel Responsibility Access to the website does not, under any circumstances, imply the existence of a commercial relationship between the user and Parque Santiago. The website only provides information about vacant hotel rooms at the time of the request. Therefore, if you make a reservation online, you are booking directly with the hotel and not with the website. The printed version of the reservation you make serves as a reference when you visit the hotel. Booking hotel nights on this website implies the client's acceptance of each and every one of the general conditions set forth herein. By accepting the following clauses, you declare and agree:
1) Be of legal age and have full capacity to make the reservation, declaring that you understand and comprehend all the conditions found on the website.
2) That the data provided when making the online reservation are true, complete and concise.
3) Only those pages that appear in the web map are included in the website.
4) That access to this website is the responsibility of the user.
5) Once the reservation has been made, the electronic document in which it was formalized will be archived, and you will be able to access it at any time.
6) Confirms the reservation made, that is, the dates indicated, the number of rooms, people and the hotel chosen.
7) The conditions and price of the reservation made are those expressly determined in the rate conditions expressly included on the page where you make the reservation.
8) Regarding your relationship with the portal, it offers you the option of booking rooms at the chosen hotel through its website, but does not offer any hotel services under your responsibility.
9) Your card details are collected to guarantee your reservation. Payment will be made at the selected hotel. Only in the case of cancellations or no-shows will the reservation be cancelled and you will be charged the amount specified in the rate conditions.
10) Offers will only be valid for as long as they remain accessible to the recipients of the service.
9. Prices The prices indicated are retail prices, VAT included. The price includes: Price per night based on the room type and plan selected, except for hotels where the inclusion of other services is specifically indicated. The price does not include: Any service not specified, as well as extras such as transfers, tips, phone calls, laundry services, minibar, parking, etc. Check-in and check-out times: As a general rule, and unless otherwise expressly agreed with the establishment, rooms may be used from 2:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure.
10. Passports and visas All travelers, without exception (including children), must carry valid personal and family documentation, whether passport or national identity card, in accordance with current legislation. When travel requires it, they will be responsible for obtaining visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry written permission signed by their parents or guardians, in case it may be requested by any authority. Should any authority refuse to grant a visa for reasons specific to the traveler, or should entry into the country be denied due to a lack of the required documentation, or due to a defect in the required documentation, or due to not carrying it, the hotel declines all liability for such incidents. Any costs incurred will be borne by the traveler. In these circumstances, the conditions and rules established for no-shows will apply.
To view the privacy policy related to social networks, click
here. 11. Clarity
We partner with Microsoft Clarity and Microsoft Advertising to understand how you use and interact with our website through behavioral metrics, heat maps, and session replays to improve and market our products and services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine product/service popularity and online activity. We also use this information for site optimization, fraud/security, and advertising purposes. To learn more about how Microsoft collects and uses your data, please visit the
Microsoft Privacy Statement .
Suggestion Sheet
Expanded information on the Internal Complaints Form
More information about the Internal Complaint Form Data controller: SANTIAGO SUR SLU., with CIF B38029971; processing purposes: to resolve the reason for the interested party's complaint or the reported incident; and to improve the provision of our services. Legal basis: by consent of the interested party (art. 6.1.a. GDPR). Conservation criteria: Data will be kept for no longer than necessary to maintain the purpose of the processing or for legal requirements that dictate its custody. When no longer necessary, it will be deleted with appropriate security measures to guarantee the anonymization of the data or its total destruction. Recipients: Data will not be transferred, except for legal obligations and those necessary to provide the services, where applicable. Rights: - Right to withdraw consent at any time; rights of access, rectification, portability and deletion of your data, and of limitation or opposition to its processing. - The right to lodge a complaint with the Supervisory Authority (
www.aepd.es ) if you consider that the processing does not comply with current regulations. Santiago Sur, SLU. Contact details of the data protection officer:
dpo@parquesantiago.com .
In/At: Playa de las Américas (Arona, Tenerife), on/day ___ of/month __ of/year 20__
The Interested Party or his/her legal representative consents to the processing of his/her data under the terms set forth:
Name and Surname .........................................................................................,
with NIF/Passport No .............................
Signature:
