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Holidays in Tenerife Designed for everyone
At Parque Santiago, we want every family to enjoy their holiday at their own pace. We know that for people on the autism spectrum, a new environment can cause uncertainty, and often it is the small details that make the difference: knowing what to expect, having quiet spaces, and finding a team that understands and supports you.
That is why we have incorporated a more attentive, flexible, and guest-centered way of working into our daily routine. On this page, we tell you how we do it and how you can prepare for your arrival in advance to make everything easier.
That is why we have incorporated a more attentive, flexible, and guest-centered way of working into our daily routine. On this page, we tell you how we do it and how you can prepare for your arrival in advance to make everything easier.
Our way of accompanying you
We do not work with a closed protocol, but rather with a simple idea: every person is different and every stay is too. Our team is sensitized and trained to adapt to the communication, sensory, and routine needs of those who visit us, and to offer attentive service without you having to explain everything every time.
Our way of accompanying you
We do not work with a closed protocol, but rather with a simple idea: every person is different and every stay is too. Our team is sensitized and trained to adapt to the communication, sensory, and routine needs of those who visit us, and to offer attentive service without you having to explain everything every time.
Clear communication and no surprises
• Easy guides and visual aids that anticipate every moment of the stay.
• Menus with pictograms to make choosing easier.
• Staff prepared to communicate in a direct, patient, and understandable way.
• Menus with pictograms to make choosing easier.
• Staff prepared to communicate in a direct, patient, and understandable way.
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A carefully curated sensory environment
• Signage with pictograms to make it easier to find your way around the complex.
• Possibility of assigning apartments in quieter areas when available.
• Recommendations on times and areas with fewer crowds.
• Possibility of assigning apartments in quieter areas when available.
• Recommendations on times and areas with fewer crowds.
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Routines and predictability
• Streamlined check-in to reduce waiting and uncertainty upon arrival.
• Prior information on how arrival and the resort will be.
• Flexible service that respects each guest's pace.
• Prior information on how arrival and the resort will be.
• Flexible service that respects each guest's pace.
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Prepare for your arrival in advance
The more we know before your arrival, the better we can adapt your stay. You have two ways to help us:
1. Resources to organize your trip (download and share them with the guest):
2. Pre-arrival information form: share with us what we need to know and our team will prepare your stay before you arrive.
Sign
up of our
CLUB
We invite you to join our club and enjoy many more advantages. You can access through the reservation process. Sign up when you make your reservation and enjoy exclusive benefits.
By accumulating nights you can get many more benefits!
10% discount on our Wellness
Special discount on web rates
Reservation priority
Exclusive promotions that are not published on the website or other channels
Special conditions for apartment upgrade
