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General Loyalty Conditions
General Loyalty Conditions
General Terms and Conditions of the Loyalty Club for Subscription Services
These general terms and conditions govern the contractual relationship between the service provider and other companies comprising Loyalty Club and users who subscribe to the Subscription Services Club. Acceptance of these terms and conditions implies knowledge and acceptance of the rights and obligations described herein.
1. Company Identification
In compliance with the provisions of Article 10 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), the user is informed that this Loyalty Club service is led and provided by Santiago Sur, SLU , with CIF/NIF B38029971, and registered office at Avda. de las Américas, Ed. Parque Santiago III, CP 38650, Playa de las Américas, Arona, Tenerife, Spain.
Furthermore, the entity is registered in the Registry of Santa Cruz de Tenerife on November 19, 1981 as a public limited company, and transformed into a limited company on June 13, 2001. It is registered in the Commercial Registry of Santa Cruz de Tenerife in Volume 197 General, Book 102 of Section 3, Folio 93, Page 1,553, entry 1 and its transformation into a limited company in Sheet TF-3621, Folio 33 verso of Volume 1746 of the General section, Entry 31.
Users may contact the Club via email at online@parquesantiago.com , or through any other direct and effective means of communication. If the activity requires administrative authorization, the competent authority and details of said authorization will be identified.
2. Pre-Contract Information
Before formalizing the subscription, the company makes available to the user all relevant and sufficient information about the essential characteristics of the service, in compliance with articles 60 et seq. of the Consolidated Text of the General Law for the Defense of Consumers and Users (LGDCU) and article 27 of the LSSI-CE.
The user will be informed of:
● A clear and understandable description of the services included in the subscription.
● The total price, including taxes and fees, with a breakdown where applicable.
● The duration of the subscription (indefinite).
● The existence or not of a minimum stay and the consequences of non-compliance.
● The cancellation procedure, which must be accessible, clear and without additional costs for the user.
3. Right of Withdrawal
The user who subscribes to the Services Club has a period of fourteen (14) calendar days from the date of formalization of the contract to exercise their right of withdrawal, without needing to justify their decision and at no cost.
To exercise this right, the user may:
● Send an email requesting cancellation to: loyalty@parquesantiago.com
It is expressly stated that, in accordance with current legislation, this right will not apply in the following cases:
● When the service has been fully performed before the withdrawal period ends, provided that the user has expressly consented to the start of the service and acknowledged that he lost his right to withdraw.
● When it comes to digital services whose execution has begun with the express consent of the user before the end of the withdrawal period.
4. Terms of Use and User Obligations
Access to and enjoyment of the Club's services is personal and non-transferable. Transferring the subscription to third parties without the prior written authorization of the managing company is expressly prohibited. Therefore, the user agrees not to share their login credentials or allow unauthorized individuals to use their account.
The user also agrees to abide by the Club's established rules of conduct at all times. These rules may include, among others, guidelines for proper use of the platform, respectful treatment of other members and providers, and compliance with the specific conditions established for each service or benefit offered. These rules will be available for review and may be updated by the company, with members being notified accordingly.
Misuse of the subscription or failure to comply with the above obligations may result, depending on the severity of the case, in measures including:
● Written warning to the user,
● Temporary suspension of access to services, or
● Early termination of the contract and removal of the member from the Club, without prejudice to the claim for damages that may have been caused.
5. Company Responsibilities
The service provider undertakes to offer the services included in the Club diligently and in accordance with the described offer. However, it is not liable for interruptions or incidents caused by force majeure, technical failures beyond its control, or actions of third parties.
In any case, the company will guarantee compliance with the obligations that may be required of it under the applicable regulations on consumer protection, information society services and data protection.
Users may submit complaints through the available customer service channels (email: loyaltyclub@parquesantiago.com ). The company undertakes to respond within a maximum of 14 business days (up to 1 month if it concerns the exercise of data protection rights).
6. Confirmation of Adhesion
Since membership in the Club is free and does not imply a commitment period, the obligation stipulated in Article 27.4 of the LSSI-CE (Spanish Law on Information Society Services and Electronic Commerce) and Article 98 of the LGDCU (Spanish General Law for the Defense of Consumers and Users) regarding the sending of a contract confirmation on a durable medium does not apply. Consequently, the company will not send a confirmation email or a copy of the general terms and conditions upon formalization of membership.
However, these terms and conditions will always be available on this website for users to view, download, or print at any time. You can also request information or clarification by writing to us at loyaltyclub@parquesantiago.com .
7. Processing of Personal Data (GDPR and LOPDGDD)
In compliance with the General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD), the user is informed that the personal data provided will be processed by Santiago Sur, SLU , as the data controller, for the purpose of managing their membership in the Club, administering the associated benefits and services and sending communications related to the Club, including commercial communications about products or services similar to those previously contracted by the user.
The treatment is based on:
● the execution of the contractual relationship arising from membership in the Club (art. 6.1.b GDPR), and
● the legitimate interest of the controller to send commercial communications about similar services, in accordance with the exception of art. 21.2 of the LSSI, given that the user has previously been a customer of the establishment.
The data will be kept while the user maintains their membership in the Club and, after their departure, for the limitation periods of the applicable legal obligations, after which they will be deleted.
Personal data may be shared with suppliers or collaborating entities involved in providing services associated with the Club, solely to the extent necessary to allow the user access to said services. Data may also be shared when required by law.
Users may object at any time to receiving commercial communications by using the link provided in each communication, as well as exercise their rights of access, rectification, erasure, objection, restriction of processing and data portability by sending a request to dpo@parquesantiago.com or to the postal address: Avda. de las Américas, Ed. Parque Santiago III, CP 38650, Playa de las Américas, Arona, Tenerife, Spain.
To verify their identity, users must include a copy of their national identity card, passport, or equivalent identification document with their request, unless they have been sufficiently identified otherwise. They also have the right to file a complaint with the Spanish Data Protection Agency if they believe that the processing of their data does not comply with current regulations.
8. Conflict Resolution
These terms and conditions shall be governed by Spanish law. In the event of a dispute, the parties shall submit to the jurisdiction of the courts of the consumer's domicile, in accordance with applicable law.
Users may also resort to out-of-court dispute resolution systems, such as the European Commission's Online Dispute Resolution (ODR) platform, accessible through the European Consumer Centre's Online Dispute Resolution Platform in Spain - Ministry of Consumer Affairs. (If the link is not up-to-date, it is due to changes in the provider of this public interest service; users can search for it online, and none of the Loyalty Club companies are responsible for this.)
9. Member Companies and Third-Party Suppliers
1. Companies that are currently members of the Club:
The Services Club subscription service is managed by:
- Santiago Sur, SLU , with CIF/NIF B38029971, and registered office at Avda. de las Américas, Ed. Parque Santiago III, CP 38650, Playa de las Américas, Arona, Tenerife, Spain
Other entities participating in the Club's services are those that act as service providers:
- Cantik Canarias, SL , with CIF B72670086 and address at c/Viranca 1, 2º-17, Residencial Las Lomas, Fase, II, Chayofita, 386542 Arona (Santa Cruz de Tenerife, Spain).
The user acknowledges and accepts that the contract is made with the entities identified above, in accordance with the provisions of Article 10 of the LSSI-CE and Articles 60 et seq. of the LGDCU.
2. Third-party collaborating providers
The Club may include collaboration agreements with third-party providers that offer products, services or discounts to members.
- The responsibility for these products or services lies exclusively with the supplying company.
- Each provider will clearly identify themselves when offering their service, indicating their contact details.
- The Club will not be responsible for the quality or provision of services managed directly by these third parties.
3. Processing of data by third parties
In the event that any of the member or collaborating companies needs to access personal data of the partners:
- It will act as the data processor, signing the corresponding contract in accordance with Article 28 GDPR; or, where applicable,
- A joint responsibility agreement will be established in accordance with Article 26 GDPR.
In both cases, the partners will be duly informed of the companies involved in the processing of their data.
These general terms and conditions govern the contractual relationship between the service provider and other companies comprising Loyalty Club and users who subscribe to the Subscription Services Club. Acceptance of these terms and conditions implies knowledge and acceptance of the rights and obligations described herein.
1. Company Identification
In compliance with the provisions of Article 10 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), the user is informed that this Loyalty Club service is led and provided by Santiago Sur, SLU , with CIF/NIF B38029971, and registered office at Avda. de las Américas, Ed. Parque Santiago III, CP 38650, Playa de las Américas, Arona, Tenerife, Spain.
Furthermore, the entity is registered in the Registry of Santa Cruz de Tenerife on November 19, 1981 as a public limited company, and transformed into a limited company on June 13, 2001. It is registered in the Commercial Registry of Santa Cruz de Tenerife in Volume 197 General, Book 102 of Section 3, Folio 93, Page 1,553, entry 1 and its transformation into a limited company in Sheet TF-3621, Folio 33 verso of Volume 1746 of the General section, Entry 31.
Users may contact the Club via email at online@parquesantiago.com , or through any other direct and effective means of communication. If the activity requires administrative authorization, the competent authority and details of said authorization will be identified.
2. Pre-Contract Information
Before formalizing the subscription, the company makes available to the user all relevant and sufficient information about the essential characteristics of the service, in compliance with articles 60 et seq. of the Consolidated Text of the General Law for the Defense of Consumers and Users (LGDCU) and article 27 of the LSSI-CE.
The user will be informed of:
● A clear and understandable description of the services included in the subscription.
● The total price, including taxes and fees, with a breakdown where applicable.
● The duration of the subscription (indefinite).
● The existence or not of a minimum stay and the consequences of non-compliance.
● The cancellation procedure, which must be accessible, clear and without additional costs for the user.
3. Right of Withdrawal
The user who subscribes to the Services Club has a period of fourteen (14) calendar days from the date of formalization of the contract to exercise their right of withdrawal, without needing to justify their decision and at no cost.
To exercise this right, the user may:
● Send an email requesting cancellation to: loyalty@parquesantiago.com
It is expressly stated that, in accordance with current legislation, this right will not apply in the following cases:
● When the service has been fully performed before the withdrawal period ends, provided that the user has expressly consented to the start of the service and acknowledged that he lost his right to withdraw.
● When it comes to digital services whose execution has begun with the express consent of the user before the end of the withdrawal period.
4. Terms of Use and User Obligations
Access to and enjoyment of the Club's services is personal and non-transferable. Transferring the subscription to third parties without the prior written authorization of the managing company is expressly prohibited. Therefore, the user agrees not to share their login credentials or allow unauthorized individuals to use their account.
The user also agrees to abide by the Club's established rules of conduct at all times. These rules may include, among others, guidelines for proper use of the platform, respectful treatment of other members and providers, and compliance with the specific conditions established for each service or benefit offered. These rules will be available for review and may be updated by the company, with members being notified accordingly.
Misuse of the subscription or failure to comply with the above obligations may result, depending on the severity of the case, in measures including:
● Written warning to the user,
● Temporary suspension of access to services, or
● Early termination of the contract and removal of the member from the Club, without prejudice to the claim for damages that may have been caused.
5. Company Responsibilities
The service provider undertakes to offer the services included in the Club diligently and in accordance with the described offer. However, it is not liable for interruptions or incidents caused by force majeure, technical failures beyond its control, or actions of third parties.
In any case, the company will guarantee compliance with the obligations that may be required of it under the applicable regulations on consumer protection, information society services and data protection.
Users may submit complaints through the available customer service channels (email: loyaltyclub@parquesantiago.com ). The company undertakes to respond within a maximum of 14 business days (up to 1 month if it concerns the exercise of data protection rights).
6. Confirmation of Adhesion
Since membership in the Club is free and does not imply a commitment period, the obligation stipulated in Article 27.4 of the LSSI-CE (Spanish Law on Information Society Services and Electronic Commerce) and Article 98 of the LGDCU (Spanish General Law for the Defense of Consumers and Users) regarding the sending of a contract confirmation on a durable medium does not apply. Consequently, the company will not send a confirmation email or a copy of the general terms and conditions upon formalization of membership.
However, these terms and conditions will always be available on this website for users to view, download, or print at any time. You can also request information or clarification by writing to us at loyaltyclub@parquesantiago.com .
7. Processing of Personal Data (GDPR and LOPDGDD)
In compliance with the General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD), the user is informed that the personal data provided will be processed by Santiago Sur, SLU , as the data controller, for the purpose of managing their membership in the Club, administering the associated benefits and services and sending communications related to the Club, including commercial communications about products or services similar to those previously contracted by the user.
The treatment is based on:
● the execution of the contractual relationship arising from membership in the Club (art. 6.1.b GDPR), and
● the legitimate interest of the controller to send commercial communications about similar services, in accordance with the exception of art. 21.2 of the LSSI, given that the user has previously been a customer of the establishment.
The data will be kept while the user maintains their membership in the Club and, after their departure, for the limitation periods of the applicable legal obligations, after which they will be deleted.
Personal data may be shared with suppliers or collaborating entities involved in providing services associated with the Club, solely to the extent necessary to allow the user access to said services. Data may also be shared when required by law.
Users may object at any time to receiving commercial communications by using the link provided in each communication, as well as exercise their rights of access, rectification, erasure, objection, restriction of processing and data portability by sending a request to dpo@parquesantiago.com or to the postal address: Avda. de las Américas, Ed. Parque Santiago III, CP 38650, Playa de las Américas, Arona, Tenerife, Spain.
To verify their identity, users must include a copy of their national identity card, passport, or equivalent identification document with their request, unless they have been sufficiently identified otherwise. They also have the right to file a complaint with the Spanish Data Protection Agency if they believe that the processing of their data does not comply with current regulations.
8. Conflict Resolution
These terms and conditions shall be governed by Spanish law. In the event of a dispute, the parties shall submit to the jurisdiction of the courts of the consumer's domicile, in accordance with applicable law.
Users may also resort to out-of-court dispute resolution systems, such as the European Commission's Online Dispute Resolution (ODR) platform, accessible through the European Consumer Centre's Online Dispute Resolution Platform in Spain - Ministry of Consumer Affairs. (If the link is not up-to-date, it is due to changes in the provider of this public interest service; users can search for it online, and none of the Loyalty Club companies are responsible for this.)
9. Member Companies and Third-Party Suppliers
1. Companies that are currently members of the Club:
The Services Club subscription service is managed by:
- Santiago Sur, SLU , with CIF/NIF B38029971, and registered office at Avda. de las Américas, Ed. Parque Santiago III, CP 38650, Playa de las Américas, Arona, Tenerife, Spain
Other entities participating in the Club's services are those that act as service providers:
- Cantik Canarias, SL , with CIF B72670086 and address at c/Viranca 1, 2º-17, Residencial Las Lomas, Fase, II, Chayofita, 386542 Arona (Santa Cruz de Tenerife, Spain).
The user acknowledges and accepts that the contract is made with the entities identified above, in accordance with the provisions of Article 10 of the LSSI-CE and Articles 60 et seq. of the LGDCU.
2. Third-party collaborating providers
The Club may include collaboration agreements with third-party providers that offer products, services or discounts to members.
- The responsibility for these products or services lies exclusively with the supplying company.
- Each provider will clearly identify themselves when offering their service, indicating their contact details.
- The Club will not be responsible for the quality or provision of services managed directly by these third parties.
3. Processing of data by third parties
In the event that any of the member or collaborating companies needs to access personal data of the partners:
- It will act as the data processor, signing the corresponding contract in accordance with Article 28 GDPR; or, where applicable,
- A joint responsibility agreement will be established in accordance with Article 26 GDPR.
In both cases, the partners will be duly informed of the companies involved in the processing of their data.