1. Personal Data Processing

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, or GDPR), the user agrees that the personal data provided at the time of booking will be incorporated into a file owned by Santiago Sur, S.L.U., hereinafter referred to as "the company," with tax ID B38029971 and registered address at Parque Santiago III, Avda. Las Américas - Playa de las Américas - Arona- 38650 - Santa Cruz de Tenerife. This data will be used to manage the reservation system, process the user's request, monitor and manage the relationship with users of the website who make reservations, and conduct statistical studies on registered users of the website to design improvements in the services provided. All mandatory fields in the forms must be completed to correctly process the requests. The personal data provided will only be disclosed to third parties in compliance with legal obligations or with the user’s prior consent. The user expressly consents to the provided banking details being used to address potential penalties for cancellations or no-shows as established in the conditions of the rate. The processing of reservations necessarily entails the aforementioned data handling, and as such, the process cannot be completed if the user objects to it. You may, at any time, exercise your rights of access, rectification, cancellation, or opposition as outlined below.

2. Accuracy of Data

The user shall, in all cases, be responsible for the accuracy of the data provided. The company reserves the right to exclude any user who has provided false information from its registered services, without prejudice to any other actions that may be applicable under the law. Furthermore, the user must be duly authorized to provide data concerning third parties. Only with the consent of the future guests of the Tourist Apartments may the user include their names and surnames in the "Room Distribution" section. Such information, which enables the selected Tourist Apartments to offer better service to its guests, is optional. Therefore, the provision of this information by the user implies, under their sole responsibility, the obligation to inform the guests in advance of the content of our Privacy Policy before sharing their personal information.

3. Processing of Data During Navigation

In accordance with Article 22.2 of Law 34/2002 of July 11 on Information Society and E-Commerce Services, the company uses cookies. Cookies are text fragments transferred to the hard drive of devices connected to the website.

a) Session Cookies: Used to identify users and maintain their login status. Deleted automatically at the end of the session.
b) Statistical Cookies: Collect anonymous data to analyze how users interact with the website, aiding in its improvement. Collected data may include:
a) The provider's domain name (ISP) and/or IP address that gives them access to the network. For example, a user of provider xxx will only be identified with the domain xxx.com and/or the IP address. In this way we can compile statistics on the countries and servers that visit our website most often.
b) The date and time of access to our website. This allows us to find out the hours of more affluence, and to make the precise adjustments to avoid saturation problems in our peak hours.
c) The Internet address from which the link to our website was sent. Thanks to this data, we can know the effectiveness of the different banners and links that point to our server, in order to promote those that offer better results.
d) The number of daily visitors to each section. This allows us to know the most successful areas and to increase and improve their content, so that users obtain a more satisfactory result.

It will allow us to obtain the following information:

a) The date and time of the last time the user visited our website.
b) The design of contents that the user chose during his visit to our website.
c) Security elements involved in controlling access to restricted areas.

Although the information obtained is, in principle, completely anonymous, in accordance with Report 327/2003 of the Spanish Data Protection Agency, users are informed that the data listed above will be incorporated into a personal data file of the company for the purposes detailed above, the user may exercise their rights of withdrawal of consent (whose treatments have such legitimate basis), access, rectification, deletion, limitation, portability, opposition as indicated below.

Remarketing in Google Ads

We use Google Ads remarketing lists to deliver personalized ads to users who have previously visited our website. This allows us to display ads on the Google Content Network that are relevant based on your previous browsing on our website. To do this, some pages of our site include a “remarketing tag”, which set cookies in your browser.

These cookies collect information on aspects such as the navigation path, the pages visited or the actions performed within the site. This information is used to determine which advertisements may be of interest to you and which will be displayed on other pages of the Google network. The remarketing lists generated are stored on Google servers and contain only cookie identifiers associated with interests or browsing categories; Google cannot identify you personally with this information.

Configuration options and consent

The use of cookies for remarketing is based on your consent, which you can manage or withdraw at any time from your browser's cookie settings or Google's ad settings, where you can also adjust your personalized advertising preferences.

For more information on how we treat personal data, please see our Privacy Policy at: https://www.parquesantiago.com by clicking on the “Privacy Policy” tab at the bottom of the navigation page.

This text complies with the requirements of clarity and transparency required by the RGPD and makes it easier for users to understand how we use their data and how to manage their preferences.

4. File for advertising purposes

If the user wants to receive information about promotions of the company can authorize the transfer of their data for this purpose simply by accepting these Terms of Booking. If, on the other hand, the user does not wish to receive information in this regard, he/she must expressly tick the opt-out box. Only when there is consent to do so, the personal data necessary for communication will be used to keep you informed, via Newsletters or other means of news, products and services. From this moment you are informed that, if you have expressed that this is your will, your personal data will be incorporated into a file with personal data for which the company is responsible, the user can access, rectify, delete, limit, make a portability, their data or oppose their treatment or revoke any consent by writing to the company as indicated below.

5. Rights

The rights to access, rectify, delete, limit, limit, portabilize, or oppose the processing of your data or revoke any consent may be exercised by writing a copy of your ID card to the appropriate data controller at the address indicated below:

- Santiago Sur, S.L.U. | CIF B38029971 | Parque Santiago III: Las Américas Avenue- Playa de las Américas - Arona- 38650 - Santa Cruz de Tenerife.

E-mail: info@parquesantiago.com.If you wish to contact our Data Protection Officer, please write to: dpo@parquesantiago.com.

6. Responsibility of the Tourist Apartments

Access to the page does not imply in any case the existence of a business relationship between the user and the company. The portal only provides information about vacancies in the Tourist Apartments at the time of requesting such information, so if you make the reservation on-line, you are contracting directly with the Tourist Apartments and not with the portal. The printed version of the reservation made can be used as a locator when you go to the Tourist Apartments, although it is not necessary to bring it printed.

The reservation of nights at Tourist Apartments on this website implies the adherence and acceptance by the client of each and every one of the general conditions set forth herein.

By accepting the following clauses, you represent and agree:

1) To be of legal age and have full capacity to make the reservation, stating that he/she understands and understands all the conditions found on the website.
2) That the information provided when making the on-line reservation is true, complete and concise.
3) Only those pages that appear in the site map are included in the website.
4) That the access to this web page is the responsibility of the user.
5) That once the reservation has been made, the electronic document in which it has been formalized will be filed and you will be able to access it at any time.
6) That you confirm the reservation made, that is to say, the dates indicated, the number of rooms, people and Tourist Apartment chosen.
7) The conditions and price of the reservation made, are those expressly determined in the rate conditions expressly included in the page you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility to book Tourist Apartments chosen through its website, but does not offer any kind of service under your responsibility.
9) Your credit card information is collected and verified to be a real credit card. Payment for cancellable reservations is made directly at reception in cash or by card, and there is also the possibility of sending a link to the client prior to arrival if desired, in order to make the payment in advance, link sent through the Paraty tool.
We also have a non-refundable rate, which is a rate that is paid at the time of purchase through our Paraty website.
10) The offers will only be valid for as long as they remain accessible to the recipients of the service.

7. Prices

The prices shown are Retail Prices IGIC (Canary Islands General Indirect Tax) included.

The price includes: Price per night depending on the type of Tourist Apartment and regime selected, except for those Tourist Apartments where the inclusion of other services is specifically indicated.

The price does not include: Any unspecified services and extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc...

Check-in and check-out time: As a general rule and unless expressly agreed otherwise with the establishment, the rooms may be used:

Check in: from 3:00 p.m. on the day of arrival, and they must be vacated
Check out: at 11:00 a.m. on the day of departure.

8. Passports and visas

All travelers, without exception (including children), must have their personal and family documentation in order, whether passport or identity card, according to current legislation. It will be the responsibility of the travelers to obtain visas, passports, vaccination certificates, etc., when required. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. In case of being refused by any authority the granting of visas, for particular reasons of the user, or being denied entry into the country for lack of the requirements that are demanded, or by defect in the required documentation, or for not being the bearer of the same, the Tourist Apartments declines all responsibility for events of this nature, being borne by the consumer any expenses arising, applying in these circumstances the conditions and rules established for the case of no-show.

9. Right of Admission

In the exercise of the Right of Admission, which the owners of catering establishments have, regulated in Decree 86/2013 (articles 47 and 49), at any time, may be expelled from the Tourist Apartments and access is expressly prohibited to:

1. Las personas que quieran acceder una vez superado el aforo máximo autorizado.
2. Persons displaying violent attitudes or publicly inciting hatred, violence or discrimination on grounds of birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other social or personal condition or circumstance and, in particular, those who behave aggressively or provoke altercations outside or at the entrance and those who carry weapons or objects likely to be used as such.
3. Persons who show signs of drunkenness or who are consuming drugs or narcotic substances or show signs of having consumed them.
4. Persons under the minimum age required, in accordance with current regulations, unless accompanied by their parents or legal guardian.
5. Persons who require a service for their stay in the Tourist Apartments that the establishment does not provide.
6. Persons who do not comply with the dress code required in each case by the staff of the tourist apartments for each event or area.
7. Persons using the swimming pools outside the established hours. The swimming pools will be closed after 8.30 pm.
8. People who bring animals into the Holiday Apartments without the written permission of the management, except for people with functional diversity. ***
9. Persons who cause disturbances, noise, damage to the facilities, attitudes contrary to the health and cleanliness of the establishment and, in general, persons who do not comply with the indications of the staff of the tourist apartments in terms of decorum, good neighborliness and any other indication.
10. Users must leave the room when they do not pay or when the duration of the reservation is over, unless another agreement is reached with the company.
11. Users who practice 'balconing'.

If any person who is in the establishment, in the conditions described above, may be expelled by the owner of the establishment or its representative, at any time, and may require the assistance of the Security Forces and Corps.

*** This prohibition does not apply to guests who have booked a stay with a pet if the policy of the establishment allows it.

10. Rules during the stay at the facility

The circulation and stay within the establishment will be in the places reserved for customers, without these can access in any case to the rooms or reserved or private spaces. The clothing or clothing will be the usual in each case.

The express indications of the staff of the Tourist Apartments regarding behavior, dress, decorum and any other focused on seeking a pleasant stay for all customers of the Tourist Apartments must be complied with. The following rules must be complied with:

1. Avoid behavior that may cause discomfort to others.
2. Wet access to the bar/restaurant is not allowed.
3. It is not allowed to take furniture from inside the Tourist Apartments to areas such as swimming pools and terraces, nor may such furniture be used for any other use other than that for which it was originally intended.
4. The consumption of beverages brought from outside is not allowed in the public areas of the Tourist Apartments.
5. Smoking is prohibited throughout the establishment, except in the outdoor areas provided by the establishment. Smoking is prohibited inside the rooms.
6. There must be suﬁcient caution if you use the iron, appliances or objects that cause heat, fire or sparks, in each accommodation, under the responsibility of the customer.
7. Cooperation in the access of persons not staying in the establishment is prohibited. Such access must be expressly authorized in writing by the staff.
8. Please respect the sleeping hours of your neighbors. It is not allowed to play music or make noise after 22.00h.
9. It is not allowed to leave towels or personal belongings on the pool deck chairs. The staff of the Tourist Apartments will remove both towels and belongings from them.
10. In case of detecting fraudulent operations or habits in the use of the credit service offered by the establishment to all its customers, it will be informed. The credit facilities may be modiﬁed or cancelled by decision of the establishment.
11. The rooms have clotheslines, therefore it is not allowed to hang clothes on the railings of the rooms.
12. Food is not allowed to be taken out of the restaurants on the premises.
13. It is not allowed to take towels outside the facilities of the establishment. All the services of the Tourist Apartments are for exclusive use within the same.
14. Cooking is not allowed in the rooms using portable stoves.
15. Pets and companion animals are not allowed, except for exceptions expressly accepted in advance by the management of the establishment for each user (functional diversity).
16. The balconing is not allowed. The Tourist Apartments establishment is not responsible for any physical damage caused to itself by a client who practices "balconing". The establishment of Tourist Apartments will claim from the client who practices "balconing" the damages caused to the establishment (material damages or other expenses) that are a direct consequence of "balconing". The practice of "balconing" by a client can be punished with the expulsion of the establishment of Tourist Apartments, without generating any rights of return or payment to the client. If necessary, the assistance of the public security forces (police) will be requested. Any costs incurred by the establishment in assisting the client in the execution of the "balconying" will be borne by the client.

11. Safety recommendations during your stay in the facilities.

1. Watch and control your luggage, not leaving it unattended at any time.
2. Close the door of your Holiday Apartment when you leave and try to open it again to make sure it is locked.
3. When you are in the Holiday Apartment, keep the door properly closed, even if it is only for a short period of time.
4. Lock your luggage when not in use and place it in your locker. If your luggage has a lock, always use it.
5. Protect the key to your Tourist Apartment. Do not simply leave the key at the reception desk.
6. Do not keep the Tourist Apartment opening card with any document indicating the establishment or room number.
7. Immediately notify the management of any abnormal occurrence you notice, such as: suspicious persons in the corridors, repeated phone calls from persons who do not identify themselves, knocks on the door of your room from persons unknown to you, or not finding anyone when you go to open it, or others.
8. Do not invite strangers to your Tourist Apartment, nor tell them your Apartment number.
9. Do not allow repair personnel to enter your Holiday Apartment without having asked or been authorized by Reception.
10. Safety deposit boxes are available in your Holiday Apartment. Check with the reception for the terms of use. The establishment will not be responsible for any damage to objects that are not in these safes.

Hotel Management