Privacy Policy

1. User information

Who is responsible for the processing of your personal data?

Santiago Sur, SLU is RESPONSIBLE for the processing of the USER's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and Organic Law 3/2018 , December 5 (LOPDGDD).

2. Privacy Policy

Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of These data and which repeals Directive 95/46/EC (General Data Protection Regulation), we inform you that the data you provide us will be processed by the owner of this website for the following purposes:

What do we process your personal data for?

“Customer Service / Contact” section: The data you provide us will be processed in order to respond to your queries or requests and provide you with the services requested by you.

“Newsletter Subscription”: We inform you that the data you provide us will be processed for the purpose of managing the sending of commercial information through ordinary mail, e-mail, SMS or fax, about our Hotel.

"Bookings": The personal data provided in this section will be processed for the purpose of managing the reservations requested by you. In all cases, the data provided may be processed for the purpose of preparing internal statistics to improve our services. The personal data provided will only be kept as long as our commercial relationship is maintained, and will be blocked once it is extinguished, during the period established by the legal requirements, available only to Courts and Tribunals to address possible claims, after which, said data will be cancelled. The legal basis for the processing of your data is the fulfillment of the contractual obligations assumed by you when requesting our services. We inform you that the personal data provided may be processed for the purpose of sending you informative and other communications (offers, events, congratulations) for which you must check the following box enabled for this purpose. The data provided will be kept for this purpose as long as you do not request the cessation of advertising shipments.

"Work with us": The data referring to this section will be processed with the purpose of being able to process your data as a candidate for the job offers that we have at all times. You can find more information about the processing of your data by accessing the “work with us” button, which will take you to the link https://parquesantiagotenerife.epreselec.com/, where the privacy policy will be indicated expressly for this purpose.

In all of the above cases, you will have the right to withdraw your consent at any time, in cases where you have given it. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal. You can exercise your rights of access, rectification, deletion, opposition, and limitation of processing at any time by contacting the following email address: info@parquesantiago.com or the following postal address: Parque Santiago, with address at Parque Santiago III. Avda. Las Américas - Playa de las Américas - Arona- 38650 - Santa Cruz de Tenerife.

Once your request is received, we will send you a form for the exercise of the specific right requested, which you must complete and send to us along with a photocopy of your D.N.I. or Passport. Once we receive said documentation, we will attend to the exercise of your rights within the legally established deadlines and if you have not obtained satisfaction in the exercise of your rights, you may submit a claim to the Control Authority, Spanish Data Protection Agency: www. aedp.es

For what reason can we process your personal data?

Because the treatment is legitimized by article 6 of the GDPR in the following way:

• With the consent of the USER: sending commercial communications and the newsletter. Also the processing of your data as a job candidate, if applicable.
• Due to a contractual relationship, at the time the interested party makes a reservation or accesses any of our services.
• For the legitimate interest of the CONTROLLER: carry out market studies, statistical analysis, etc. and process orders, requests, etc. at the request of the USER.

How long will we keep your personal data?

They will be kept for no longer than necessary to maintain the purpose of the treatment or there are legal requirements that dictate their custody and when it is no longer necessary for this, they will be deleted with appropriate security measures to guarantee the anonymization of the data or the total destruction of the same.

Who do we provide your personal data to?

No communication of personal data to third parties is planned except, if necessary for the development and execution of the purposes of the processing, to our service providers related to communications, with whom the CONTROLLER has signed confidentiality and data processing contracts. treatment required by current privacy regulations.

What are your rights?

The rights that assist the USER are:

• Right to withdraw consent at any time.
• Right of access, rectification, portability and deletion of your data, and limitation or opposition to its processing.
• Right to file a claim with the supervisory authority (www.aepd.es) if you consider that the treatment does not comply with current regulations.

3. Cookies

See cookie use policy

4. Record of visits

In each access to the Parque Santiago server, the IP address from which the user browses will be collected and the same will be recorded, as well as the Parque Santiago pages visited. This data will be stored in a LOG file for statistical purposes and to determine the number of page views.

5. Hyperlinks

The https://parquesantiagotenerife.es/en portal allows access to other web pages managed and controlled by third parties through different links to facilitate users' search for information, content and Internet services, without under any circumstances being considered a recommendation or invitation for their visit. Creating a hyperlink from a web page of another Internet portal to any of the pages of the paratytech.com portal must be subject to the following conditions:

• Any hyperlink to the https://parquesantiagotenerife.es/en portal will be made to its main page or main pages of the sections it contains.
• The reproduction, in any case, of the services or contents of the Parque Santiago portal is not permitted.
• The web page on which the hyperlink is established will not contain illegal information or content, contrary to morality, good customs or public order, nor will it provide content contrary to any third party rights.
• No false, inaccurate or incorrect statement will be included about the pages of the paratytech.com portal, nor about its services or contents.
• No deep-links, IMG or image links, or frames will be established with the pages of the paraty.es portal without the prior express authorization of Parque Santiago.
• Except for those signs that are part of the hyperlink, the web page on which it is established will not contain any brand, trade name, establishment sign, name, logo, slogan or other distinctive signs belonging to Parque Santiago.
• The establishment of the hyperlink will not imply the existence of relations between Parque Santiago and the owner of the website or portal from which it is made, nor that Parque Santiago has authorized the hyperlink or supervised, known, accepted or assumed the services and content offered on said portal. Parque Santiago does not market, nor previously control, nor make its own the contents, services and information available on said web pages, and is not responsible for them or for the information and statements included in them. Parque Santiago is not responsible for any damages of any kind that may arise from the access, maintenance, use, quality, legality, reliability and usefulness of the contents, information, communications, statements, products and services existing or offered. on web pages not managed by itself.

6. General

Parque Santiago reserves, without prior notice and at any time, the right to temporarily suspend access to its website and to make any modifications it deems appropriate to the page, the services or information offered, the presentation or location thereof and the conditions of access and use of the Parque Santiago website. All information received on this website will be considered transferred to Parque Santiago free of charge. Email will not be considered a valid means for the purposes of submitting claims. To do so, you must contact the Legal Department of Parque Santiago, located at @@direction@@, which will indicate in each case the channels to follow.

All issues relating to the Parque Santiago website are governed by Spanish legislation and are subject to the jurisdiction of the corresponding Courts and Tribunals, waiving any jurisdiction that may apply.

7. Veracity of the data

The user will be responsible, in any case, for the veracity of the data provided, with Parque Santiago reserving the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that may be applicable by law. Likewise, the user must be duly authorized to provide data from third parties. Only if they have the consent of the hotel's future guests, the user may provide the hotel with such data. Such information, which will allow Parque Santiago to provide better service to its guests, is optional, so its submission by the user implies, under their exclusive responsibility, the assumption of the duty to inform those of the content of our Privacy Policy prior to offering personal information.

8. Hotel Liability

Access to the page does not in any case imply the existence of a commercial relationship between the user and Parque Santiago. The portal only provides information about vacant hotel places at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel. The reservation of hotel nights on this website implies the client's adhesion and acceptance of each and every one of the general conditions set out here. By accepting the following clauses, you declare and accept:

1) Be of legal age and have full capacity to make the reservation, stating that you understand and comprehend all the conditions found on the website.
2) That the data provided when making the online reservation are true, complete and concise.
3) Only those pages that appear within the web map are included in the website.
4) That access to this website is the responsibility of the user.
5) That once the reservation has been made, the electronic document in which it was formalized will be archived; you will be able to access it at any time.
6) That confirms the reservation made, that is, the indicated dates, the number of rooms, people and the chosen Hotel.
7) The conditions and price of the reservation made are those expressly determined in the rate conditions expressly included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility of reserving rooms at the chosen hotel through its website, but it does not offer any type of hotel service under your responsibility.
9) That your card details are collected for the purpose of guaranteeing the reservation. Payment will be made at the chosen Hotel and only in the case of cancellations or no-shows (no shows), the reservation will be canceled and the charge established in the rate conditions will be charged.
10) Offers will only be valid for as long as they remain accessible to the recipients of the service.

9. Prices

The prices indicated are Retail Prices VAT. including. The price includes: Price per night based on the type of room and board selected, except for hotels where the inclusion of other services is specifically indicated. The price does not include: Any unspecified service in addition to extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc... Check-in and check-out time per general rule and unless otherwise expressly agreed with the establishment, the rooms may be used from 2 p.m. on the day of arrival and must be vacated at 12 p.m. on the day of departure.

10. Passports and visas

All travelers, without exception (including children), must carry their corresponding personal and family documentation in order, whether passport or D.N.I., according to current legislation. It will be at their expense when travel requires obtaining visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. If the granting of visas is rejected by any Authority, due to the user's particular reasons, or entry into the country is denied due to lack of the required requirements, or due to a defect in the required documentation, or for not being a bearer of the Likewise, the hotel declines all responsibility for events of this nature, and any expenses incurred will be the responsibility of the consumer, applying in these circumstances the conditions and rules established for the case of no-show.

To consult the privacy policy related to social networks click here.